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LES Requirements Definition, Selection & Architecture

OVERVIEW

Company had a number of duplicate systems, some of which needed to be replaced, retired and/or combined. They also had homegrown systems that had reached the end of their useful life and were costly to maintain.

BUSINESS CHALLENGES

A global pharmaceutical company had a number of duplicate systems, some of which needed to be replaced, retired and/or combined. The client also had homegrown systems that had reached the end of their useful life and were costly to maintain. LabAnswer was selected to provide data and analysis to assist with the acquisition and architecture of an ELN/LES and LIMS solutions.

SOLUTION

LabAnswer's approach started with a very broad look at the individual solutions being considered against LabAnswer’s Criteria Tool which includes a comprehensive list of generic ELN-LIMS criteria. The list of criteria includes vendor information, technology features/requirements, integration capabilities, business workflow support features, total cost of ownership, risk, and security. The criteria also includes vendor historical, financial, operational, and organizational information. The LabAnswer Criteria Tool was supplemented with client specific requirements to ultimately contain more than 500 criteria.

LabAnswer Subject Matter Experts (SME), having domain experience with the specific solutions, were charged with providing quantitative and qualitative information against each criteria. Scoring from client SMEs was also solicited and incorporated.
LabAnswer worked with the client to obtain a high-level understanding of the environment and met with representatives to gather information on the functions of the laboratories, types of analyses performed, types of data generated, documentation practices, the need for collaboration, and the interactions between the labs and with other departments.

The team then focused on identifying the critical and differentiating criteria. The team developed high-level Guiding Principles which were a mix of business objectives, system functionality, technology requirements, and vendor compatibility requirements.. The Guiding Principles along with first-hand knowledge of application strengths and weaknesses were used to identify the differentiating criteria.

LabAnswer leveraged the Criteria Tool to efficiently mark the differentiating criteria and generate objective statistics. LabAnswer then facilitated meetings with all decision makers to present the Summary of Findings, propose paths to decision, and provide objective guidance.

RESULTS DELIVERED

LabAnswer compiled a description of how various LIMS and ELN's addressed each of the criteria identified from LabAnswer subject matter experts and discussions with each vendor. The resulting document was referred to as the client’s LIMS and ELN Evaluation Tool. The tool went through a formal review and approval process that included additional LabAnswer SME's and client representatives. Based on our Summary of Findings document, the use of our client-tailored LIMS and ELN Evaluation Tool, our SME guidance and product demonstrations, meetings and interactions with vendors, the client was able to select the solutions that were best able to meet their needs.

The client is very satisfied with our work and their application selections and their ability to have rationalized and updated their laboratory informatics portfolio. As a result of our performance, the client has awarded us additional project work.