Getting the Most from Laboratory Applications

Although critical to the success of many organizations, laboratory informatics has historically been difficult for IT organizations to manage. The laboratory is not a standard IT business environment.  Enterprise applications support requires both IT expertise and knowledge of how labs work to function with today’s complex computer applications.

LabAnswer EAS teams are near shore remote teams of right priced scientific data management experts dedicated to end user support and continuous system improvement focused on lowering the operational cost of deployed applications. LabAnswer EAS enables you to focus on improving your business automation, not only maintaining your IT system.

LabAnswer Supports the Laboratory Environment

LabAnswer supports the laboratory and scientific data management environment by integrating into the existing help desk to provide end user support by industry experts. LabAnswer EAS team members are available to partner with all stakeholders in the pursuit of new solutions and respond to unexpected system responses. 

LabAnswer outsourcing teams are a rare mix of laboratory, science, IT, business and regulatory expertise. By maintaining a consistent team who are familiar with your applications, environment and business practices, we are able to be strategic in our approach to enhancing and upgrading your systems. This strategy allows for day-to-day operational support while also providing application experts able to develop and deploy enhancements to allow the application to keep pace with the automation requirements from the business.